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Frequently Asked Questions

FAQ Canal Tours Amsterdam

Where in Amsterdam are the Canal Tours shops located?
The shops can be found at various locations throughout the city. For the exact locations please have a look on our locations page.
 
 
What time does the Amsterdam Canal Cruise depart? Do I have to book in advance?
During the winter season, this cruise departs every 30 minutes between 10 am and 6 pm, depending on departure location and the Amsterdam light Festival. During the summer season, this cruise departs every 20 minutes between 10 am and 9:50 pm.
 
 
Up to what time a day can I rent a Pedal boat?
This depends on the season, the weather on the day itself and the location. Unfortunately, we cannot give exact opening times, but usually they will be open at least from 10 am to 5.30 pm. On the day itself, you can contact us on +31 20 217 0500 to ask about the actual opening times.
 
Pedal Boats Amsterdam - when are our locations open
  • Canal Tours Rijksmuseum: all year round
  • Canal tours Leidseplein: all year round
  • Canal Tours Keizersgracht: Open in Summer
  • Canal Tours Anne Frank: April - October

 

How many people fit in one pedal boat?
Maximum up to 4  people fit on a pedal boat. The two people sitting at the front pedal, but not the two people at the back. Of course, you could swap places on the way.
 
 
What is the minimum age for children to be allowed to use Pedal boats on their own? Are there life jackets available?
Children with a swimming diploma who can reach the pedals are permitted to use the pedal boats independently. Additionally, we provide an average of two life jackets per location for added safety, they are available upon request.
 
 
How long does the Amsterdam Canal Cruise of Canal Tours Amsterdam last?
The Amsterdam Canal Cruise form Canal Tours Damrak and Central Station last 1 hour. The canal cruise which departs from Rijksmuseum last 75 minutes.
 
 
Can I board with a wheelchair?
Our cruises generally require climbing three steps for boarding therefore boats aren’t wheelchait accessible, unfortunately.  If you can fold your wheelchair and manage a few steps, you are welcome to board. For safety purposes, we kindly ask that the aisle be kept clear of objects during the cruise or temporary store the wheelchair in the shop on our jetty.
 
 
 
Can I board immediately with my voucher or do I have to exchange this first?
Take the printed voucher to one of our locations, where you can exchange the e-ticket or voucher and then you can board.
 
 
How can I redeem my GO City Card with a canal cruise?
This pass does not allow you to reserve tickets on our website. With the pass in your pocket, you can go to our shops at any of our locations where the pass will be scanned and you can take a canal cruise.
 
 
Is there a heat procedure?
When temperatures soar to around 30°C or during a national heatwave, we prioritize guest safety. Please be aware that our sailing schedule may change.
 
Tips for guests when heat procedure is in effect:
  • Airy clothing, cover head
  • Use sunscreen
  • Drink plenty of water
  • Bring plenty of water
  • Seek out the shade
  • Plan your tour in the morning or afternoon/evening if possible
 
Can the roof of the boat be opened?
On multiple boats with the panoramic  , the roof or part of the roof can be opened during good weather. This is not possible on the boats who sail the Amsterdam Canal Cruise.
 
 
Is there heating on board?
Yes, our Canal cruisee boats have heating so the temperature on board is also pleasant during the winter.
 
 
Can I also hire a Pedal boat  during the winter?
In Amsterdam, you can hire a water bike all year round. In Utrecht, you can hire water bikes from April to October.Are bachelor parties allowed on board?
 
For the best customer experience, we've made the decision based on past experiences not to permit bachelor parties on board our cruises.